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Frequently Asked Questions

Find comprehensive answers to common questions about using the CoinP cryptocurrency exchange, including account setup, login issues, trading features, security, deposits, withdrawals, and more.

Account & Login

How do I create a CoinP account?

Visit the CoinP website and click "Sign Up." Enter your email address or phone number, create a strong password, and complete the registration process. You can then proceed to the CoinP login page to access your new account.

I cannot log in to CoinP. What should I do?

Ensure your email/phone and password are correct. Try clearing your browser cache or using incognito mode. If you forgot your password, use the "Forgot Password" link on the login page. For persistent issues, contact support at help@coinp.com.

How do I reset my CoinP password?

Click "Forgot Password" on the CoinP login page, enter your registered email or phone number, and follow the reset instructions sent to your verified contact method.

Security

How do I enable 2FA on CoinP?

After logging in, go to Account Settings > Security > Enable Google Authenticator. Scan the QR code with your authenticator app and save the backup key securely.

What if I lose access to my 2FA device?

Submit a 2FA reset request through the CoinP support center. Identity verification will be required to process the request, which typically takes 1-3 business days.

Trading

What trading options does CoinP offer?

CoinP offers spot trading, USDT-margined and coin-margined futures (up to 125x leverage), copy trading, P2P trading, grid trading bots, and staking/earning products.

What are CoinP trading fees?

CoinP uses a tiered fee structure based on 30-day trading volume. Fees start at competitive rates and decrease as your volume increases. Visit the fees page for detailed information.

Deposits & Withdrawals

How do I deposit cryptocurrency?

Log in to CoinP, navigate to the Deposit section, select your cryptocurrency, and copy the deposit address or scan the QR code. Always verify the network before sending.

How long do withdrawals take?

Crypto withdrawals are typically processed within 30 minutes. Fiat withdrawals may take 1-3 business days depending on your bank and location.

For more questions, visit the FAQ section on our homepage or contact support.